Spire is replacing gas meters with "smart" meters. Is this your business? Can a spire gas meter be replaced outside? If enough people cry foul maybe the state will open an investigation into their unethical and immoral behavior. I know that Spire has a monopoly and we have no choice in whom we buy Natural Gas from but they should be held to a higher standard because of this. Is the spire natural gas company a monopoly? We are committed to transforming our business through: We are focused on driving organic growth through a strategic program to increase the number of homes and businesses we serve, improving and expanding the reach of our service. Our gas-related businesses include Spire Marketing, Spire STL Pipeline and Spire Storage. informed that my services still hadnt been stopped and that a representative had accidently put a start services on my account instead of a.
What types of Spire Energy payments does doxo process? What kind of businesses does spire energy have? Where can I find it? Visit Spire Energy to access your bill.
Make billing inquiries directly by phone at 80. Spire plans to introduce many cutting-edge features in the future like real-time service technician tracking, integration with smart home devices and more.Frequently Asked Questions Where can I Find my spire energy bill? Spire has regularly heard from customers about how much they love the My Account site due to enhanced user experiences. Liferay DXP exceeded Spire’s expectations and helped support a larger re-branding effort for the company. Customer service agents now use the same applications and site as consumers, which helps finetune call center operations and reduce costs. Spire is always looking for motivated, innovative and collaborative people to join our team, which spans across Alabama, Mississippi, Missouri, Texas and Wyoming to include our Spire utilities (formerly known as Alagasco, Laclede Gas, Missouri Gas Energy, Mobile Gas and Willmut Gas), as well as our unregulated businesses. The My Account site is easy to use and responsive for all devices. Spire met their objectives and had a successful launch. Also, the portal includes a service layer that homogenizes data and data models from two different customer information systems to provide a seamless user interface, as well as integration with two payment processors and two mobile workforce management systems. It also features user management for individual accounts, internal customer service agent single sign-on, custom permissioning and authorization capabilities, fraudulent account detection and lock-out, custom alert messages and more. This extensive integration provides gas usage charts, online bill payment and self-service tools for enrolling in payment arrangements, paperless billing and a DollarHelp program for customers in need. We’re excited to continue working with XTIVIA on future projects and releases.”Įffective Tools for Customers and Service Agents “This solution delivers an engaging user experience and homogenizes our complex back-end systems. “The XTIVIA team exceeded expectations by working with our business and technology groups to deliver a state-of-the-art, turn-key solution in record time,” said Deborah Banks, Director at Spire. To make sure every family who needed help paying their energy bill received it, we proactively reached out to customers in need throughout the year. Spire refined detailed requirements for the XTIVIA development team before each development sprint for review before starting actual coding. Since the launch of our Spire Serves program in 2017, nearly 360,000 of donations have been matched and sent to the organizations employees care about most. Direct integrations with SAP and Oracle Customer Care & Billing provide customers with real-time information directly from the core customer information systems. This replaced two separate sites written in different languages with a single, cohesive user experience. The result was a state-of-the-art modern unified customer portal experience leveraging Liferay DXP with an Angular-based client side UI. You may be able to get help paying your heating/cooling bills through our Low Income Home Energy Assistance Program (LIHEAP). The Liferay platform provided a solid foundation with great flexibility with Liferay partner XTIVIA providing in-depth consultation services and a track record of successful projects. As the fifth largest publicly traded gas utility in the U.S., Spire’s mission is “answer every challenge, advance every community and enrich every life through the strength of our energy.” To improve customer service, Spire decided to replace two separate online account management websites with a single platform solution providing a variety of tools at .Īfter a rigorous evaluation process, the team eventually chose Liferay DXP. is an energy company serving 1.7 million customers across Missouri, Mississippi and Alabama.